Industries · Ecommerce stores
AI chatbot for ecommerce.
Answer shoppers in seconds, on your site and on WhatsApp.
An AI chatbot for ecommerce answers shoppers' questions about products, sizing, shipping and returns, gives order updates and nudges hesitant buyers towards checkout, on your website, WhatsApp and Instagram, so customers get an answer before they leave instead of a reply tomorrow.
Sound familiar?
- Shoppers with a quick question about sizing or delivery leave instead of waiting for an email reply.
- "Where is my order?" messages swamp the inbox after every sale.
- Instagram DMs and comments go unanswered for hours.
- Support costs climb with every busy season.
What Reon does.
- Answers product, sizing, shipping and returns questions instantly from your catalogue and policies.
- Gives order updates and handles common requests, connected to your store.
- Replies to Instagram and Facebook DMs and comments, and moves buyers towards checkout.
- Sends order updates and follow-ups on WhatsApp to customers who opted in.
- Hands complaints, refunds and anything unusual to your team with the whole conversation.
- Saves every lead and conversation in your CRM.
11:20 PM. A shopper asks whether the linen shirt runs small and whether it can arrive by Friday. The chatbot checks your size guide and delivery cut-offs, answers both and drops the checkout link. The order comes in four minutes later.
The services behind it.
Common questions.
Can it tell customers where their order is?
Where your store can be connected, it can look up an order's status. Where it cannot, it answers from your delivery and returns policies and passes order questions to your team. We check what your store allows before promising either.
Will it handle refunds and complaints?
No. It hands complaints, refunds and anything unusual to your team, with the whole conversation attached.
Does it work on Instagram and WhatsApp?
Yes. The same assistant answers on your website, Instagram and WhatsApp, so shoppers get an answer wherever they ask.
See what Reon would catch in your first week.
Tell us how calls, chats and bookings happen in your business today. We will show you what Reon would handle, and what you would stop missing.
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