Refund, Cancellation & Service Delivery Policy

1. What this policy covers

This policy covers payment, refunds, cancellation and delivery for the services Seyreon sells: custom automation systems, including AI voice calling agents, AI chat and messaging agents, workflow automation between business tools, and integrated backend systems. Work is sold either per project or on a monthly retainer.

It sits alongside the Terms of Service and the Privacy Policy. Where you have signed a separate proposal or statement of work with us, that document governs the scope, the fee and the dates; this policy fills the gaps it leaves. Where this policy and the Terms of Service both speak about refunds or cancellation, this policy is the one that applies.

2. Currency and who our clients are

All fees are quoted, invoiced and charged in USD (United States Dollars). Refunds are issued in the same currency.

Seyreon is a sole proprietorship based in India, and our clients are international — primarily businesses in the United States. Work is carried out remotely and delivered over the internet. Your bank or card issuer may apply its own currency-conversion or cross-border charge; that charge is theirs, not ours, and we cannot refund it.

3. Payment terms

50% of the project fee is payable upfront, before work begins. The remaining 50% is due on completion and delivery.

Retainers are billed monthly in advance for the month ahead. Invoices, due dates, what happens if one goes unpaid, and how a disputed invoice is handled are set out in section 8 of the Terms of Service.

4. When we refund

If a delivered system does not work as specified, we will diagnose and resolve the problem at no additional cost. If we are unable to make the system perform as agreed in the project scope, a refund will be issued.

The fix period. Our obligation to correct defects at no cost runs for 60 days from delivery. After 60 days, further changes, updates or enhancements are billed as paid maintenance (section 10).

5. When we do not refund

No refund is offered where a delivered system performs the functions agreed in the project scope. Dissatisfaction with business outcomes is not grounds for a refund.

Business outcomes. We do not guarantee revenue, conversion rates, lead volume, booking rates or any other commercial result. Our commitment is that the system performs the functions agreed in the project scope. A system that answers every call correctly has done its job even in a month when fewer people call.

We also do not refund where:

• the system stops working because a third-party service it depends on changed or went down, or because credentials, phone numbers or accounts on your side were changed or cancelled — we will help you fix it, as paid work after the fix period;
• you ask for something outside the agreed scope after delivery — that is new work, quoted separately;
• the fee covers work already completed and delivered, such as a finished milestone.

6. Cancelling a project that is under way

You may cancel a project before delivery by telling us in writing at support@seyreon.com. We stop work when we receive it.

Work completed to that point is billable. The 50% upfront payment is applied against completed work and is non-refundable. If the work already done exceeds the upfront payment, we invoice the difference; if it does not, we do not invoice you further.

You keep what was built and paid for. Within 14 days of cancelling, we hand over the work completed to that point — configurations, workflows, prompts, code and documentation as they stand — in the same way a finished project is handed over (section 9). Rights in a deliverable transfer to you once the work is paid for, as section 9 of the Terms sets out.

Retainers. A monthly retainer can be cancelled at any time with 14 days’ written notice. The month already paid for runs to its end; we do not charge for the month after that, and we do not refund part of a month already under way.

If we cancel. If we end a project for a reason that is not your fault, you pay only for work completed and we refund the rest of anything paid in advance, on the timeline in section 7.

7. How a refund is processed

Ask for a refund by writing to billing@seyreon.com with your invoice number and what the system is not doing. We answer every request, and we tell you the decision within 5 business days.

Once a refund is approved we issue it within 5–7 business days, to the original payment method — the card or account the payment came from. We cannot send a refund anywhere else. Your bank or card issuer then typically takes a further 5–10 days to post it to your statement; that part is outside our control.

Refunds are made in USD, for the amount charged. Where the original payment was converted by your bank, the amount that lands may differ slightly because of the exchange rate on the day — we refund the USD figure, not the difference in rates.

8. How the service is delivered

These are digital services, delivered remotely. Nothing is shipped, and there is no physical product. Everything we build runs on the internet — on your accounts, your phone numbers and your tools, or on infrastructure we set up for you — and is handed over online.

Work begins once the scope is agreed in writing and the 50% upfront payment has been received.

9. Timelines, milestones and handover

Typical timelines. A single system — one AI voice agent, one chat agent, one workflow — is typically delivered in 2–4 weeks from the start of work. A larger build spanning several systems or a deeper backend integration typically takes 6–8 weeks. These are typical ranges; the dates in your signed proposal are the ones that apply to your project.

Milestones. Larger builds are split into milestones agreed at the start. You see each one working before we move to the next, and progress, documents and messages are visible in your client portal throughout. Where a project’s timeline depends on something from you — access to an account, a phone number, approval of a script, sample data — the dates move by however long that takes to arrive. We tell you when we are waiting.

Handover. On completion we hand over: the live system running on your accounts, admin access or credentials for anything we set up, documentation of how it works and how to change it, and a walkthrough session. Access is delivered electronically — through your client portal, by email, and by inviting your own accounts to the tools involved. The final 50% is invoiced on delivery.

10. Maintenance and support

For the first 60 days after delivery, anything that does not do what the agreed scope says is fixed free (section 4).

After that, ongoing support is available two ways:

• A monthly retainer — monitoring that the system is running, bug fixes, tuning of prompts and workflows, keeping up with changes at the providers we depend on, and small changes within an agreed allowance. We answer support requests within one business day.
• Ad-hoc paid work — a single fix or change, quoted before we start it.

Neither covers new features or a new system, which are scoped and quoted as a new project. Third-party costs your system uses — telephony minutes, AI model usage, messaging fees, hosting on your own accounts — are billed by those providers to you directly and are not part of our fee or a refund.

11. Chargebacks

If you think something is wrong, please write to us first — we would much rather fix it or refund it than argue with your bank about it. Raising a chargeback before contacting us costs us both time, and we will respond to it with the project scope, the delivery record and this policy.

12. Changes to this policy

We may update this policy; the date at the top changes when we do. The version in force when you paid is the one that applies to that payment.

13. Contact

Refunds and invoices: billing@seyreon.com. Anything else: support@seyreon.com · +91 63988 00516 · contact page.

Seyreon is a trading name of Yash Maheshwari, a sole proprietorship registered in India. Registered business address: 27, Near Jain Mandir, Ward No. 27, Mohalla Number 2, Bilsi, Budaun, Uttar Pradesh 243633, India. We work from Delhi.